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Inside Sales Representative (MSP Channel Sales)
Hybrid
Part-Time
What You’ll Do
The MSP Channel Sales Executive supports the sales and relationship management needs for multiple clients of Griffin IT across various industries and departments. The MSP Channel Sales Executive actively participates in the formulation of effective sales strategies, engaging in sourcing, identifying, nurturing, and managing partnerships with Managed Service Providers (MSPs). Developing a thorough understanding of client organizations, their respective industries, work cultures, and environments is a key responsibility for this role. The MSP Channel Sales Executive will work closely with client companies, embedding themselves as integral members of the client's sales team. They will independently manage the sales and relationship needs of their designated clients.
Your Responsibilities
Provides staffing expertise and service to our clients ensuring effective, efficient, and focused selection of top talent.
Partners with clients to define candidate profiles required for success and/or update job descriptions for open positions.
Manages full-cycle recruitment processes from defining position criteria with business management to selecting and placing candidates appropriately.
Creatively and assertively sources applicants through online channels, such as LinkedIn and other professional networks.
Recruits, screens and evaluates candidates, providing feedback to hiring managers based on established criteria.
Facilitates interview and selection process; partners with hiring manager for final selection and negotiation.
Conducts regular follow-up meetings with managers to determine the effectiveness of recruiting plans and their implementation.
Actively develops and maintains external relationships which may provide candidate referrals. This includes participation in industry events, job fairs, associations, active networking, and cold-calling as necessary.
Coaches managers in effective screening, interviewing and selection techniques.
Counsels line managers in final selections, compensation and the recruitment process in general.
Supports and suggests improvements to overall staffing strategies, policies, practices, and standards.
Maintains timely communication with hiring managers, candidates, and the HR team.
Develops subject matter expertise in assigned business groups.
Plays an active role in employer branding initiatives by promoting the client's image as an employer of choice; crafts compelling content for the client's website, social media platforms, and job listings; manages company’s online presence on various job boards.
Provides Career Transition services, offering job search coaching and support to recently laid-off employees to help them effectively navigate their job search and career transition.
Participate in the evaluation and optimization of Applicant Tracking Systems (ATS), ensuring that these systems are effectively leveraged to streamline the recruitment process, track candidates, and generate relevant reports.
Maintains records of all materials used for recruitment and talent acquisition initiatives, including interview notes and related paperwork, in company and client recruiting systems.
Participates in internal recruitment and process management activities as needed.
Adheres to all confidentiality with respect to any aspect of the data handled or services rendered in the undertaking of the position.
Adapts to various duties and tasks as needed, playing a key part in the accomplishment of team and organizational objectives.
- Identify and pursue new business opportunities with potential MSP clients through various channels, including phone, email, text, social media, and CRM (Griffin Cloud CRM).
- Build and maintain strong, long-lasting relationships with MSP existing and new clients.
- Serve as the main point of contact for MSP clients, addressing their needs and concerns promptly.
- Manage a portfolio of 400 accounts, ensuring consistent communication and support.
- Adhere to and achieve pre-defined key performance indicators (KPIs) for daily account management calls, outbound prospecting calls, and monthly client outreach.
- Meet or exceed quarterly and annual sales quotas.
- Monitor and analyze sales performance metrics to ensure goals are met.
- Stay informed about industry trends, competitive landscape, and market conditions to identify opportunities and threats.
- Collaborate with the product team to communicate client needs and influence product roadmap.
- Maintain accurate records of sales activities, pipeline status, and partner interactions in the CRM system.
- Offer support to various departments, including computer tech and shipping, as required, fostering teamwork and operational efficiency across the organization.
- Other duties as assigned.
Our Perfect Candidate
- Experience working with MSPs, in channel sales, B2B, distributor realm, or directly for an MSP is required.
- Strong understanding of the MSP business model and the technology landscape.
- Be comfortable Facebook as a channel to engage with clients and prospects.
- Demonstrate strong verbal communication skills to engage clients in productive phone conversations, ensuring clarity and conciseness in communication.
- Excellent communication and negotiation skills.
- Ability to build and maintain relationships with key stakeholders.
- Technical experience with PCs and laptops, with the ability to communicate complex concepts in a relatable, outgoing manner.
- Highly motivated and results driven.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Outgoing and relatable, able to engage with technical and non-technical stakeholders.
Education
- High school diploma or equivalent required.
Why Work for Us?
- Imagine the dot-com boom atmosphere—dart boards, putt-putt in the office, beverage coolers and a bar, graffiti on the walls, and a fun, lively, camaraderie-filled environment.
- Medical, dental, and vision insurance, paid time off, and 401k benefits.
- Supportive and entrepreneurial team with a start-up feel.
- Opportunities for professional growth and career advancement.
Working Conditions
Employees of Griffin IT operate in a dynamic and creative office environment. Employees must provide themselves with a designated workspace free from noise and distractions when working remotely. The employee routinely uses standard office equipment such as computers, phones, and virtual tools such as web cameras and video programs. The employee must be camera ready during normal working hours. The employee may be required to work in or visit client offices and must be able to transport himself/herself to various locations. This Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. Employees must be legally authorized to work in the US without sponsorship.
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